Frequently Asked Questions

Honest Answers to Your Most Common Questions About Treatment

We Are Here to Help You Understand

We understand that considering treatment, whether for yourself or a loved one, comes with many questions. The process can feel overwhelming, and we believe that clear, honest information is the first step towards feeling confident about your decision.

Below you will find answers to the questions we are most frequently asked. If your question is not covered here, please do not hesitate to contact our admissions team. Every conversation is completely confidential.

Getting Started


Admissions

We accommodate prompt admission for urgent cases, subject to clinical assessment and bed availability across our three facilities. The process begins with a free, confidential assessment, either by telephone or video call. There is no pressure and no obligation.


Choosing a Facility

During your initial confidential assessment, our admissions team will discuss your specific needs, circumstances, and preferences. We will then recommend the facility and programme best suited to your recovery, whether that is the intimate exclusivity of Cherrywood House, the root-cause therapeutic focus of Anker Huis, or the prescription medication specialisation of Villa Consano.


Frequently Asked

  • How quickly can I be admitted? We accommodate prompt admission for urgent cases, subject to clinical assessment and bed availability across our three facilities. Our admissions team will work with you to arrange the most appropriate timing.
  • Do I need a referral? No. You can contact us directly. We also welcome referrals from healthcare professionals and coordinate with your existing care team.
  • What should I bring? Each facility provides a detailed packing list upon admission. We recommend comfortable clothing, personal toiletries, and any current medications.
  • How long is treatment? Our minimum residential programme is 30 days, with 90 days recommended for optimal outcomes.
  • Can I use my phone? Yes. We encourage maintaining healthy communication with family and loved ones, balanced with treatment focus and recovery priorities.
Start Your Recovery Journey

“Recovery begins with a single step, reaching out for help. Our compassionate team is here to support you through every step of your journey towards healing.”

Get Confidential Help Today

After Treatment & Practical Questions

  • What happens after treatment? Every client receives 12 months of complimentary aftercare support including optional counselling, group check-ins, relapse prevention support.
  • Do you accept international clients? Yes. We specialise in international addiction treatment with comprehensive concierge services including flight booking assistance, airport collection, visa support, and family accommodation coordination.
  • Do you accept medical aid? We work with all major South African medical schemes and coordinate with international insurance providers and European healthcare systems to maximise your coverage.
  • Can I visit the facility? We welcome enquiries about visiting. Please contact our admissions team to arrange a confidential tour or virtual walkthrough.
  • What if I have been to treatment before? Many of our clients have previous treatment experience. We take a fresh, individualised approach, understanding what has and has not worked in the past.
  • What conditions do you treat? We provide comprehensive treatment for alcohol and drug addiction, prescription medication dependency, trauma, PTSD, depression, anxiety, dual diagnosis, and behavioural addictions.
Speak to Our Team

Our Facilities

Explore our three centres of excellence.

Treatment Programmes

Learn about residential, day patient, and aftercare options.

Contact & Admissions

Get your questions answered today.

Explore Our Services

Still Have Questions? We Are Here to Help.

Our admissions team is available to answer any question, no matter how small. Every conversation is completely confidential.

Start Your Recovery JourneyContact Us Confidentially