Privacy Policy

Effective Date: 16 March 2026
Last Updated: 16 March 2026

Haliford Health Group (Pty) Ltd (“HHG”, “we”, “us” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and related South African legislation. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make enquiries, or engage with our services.

1. Who We Are

HHG operates three residential addiction and mental health treatment facilities in Cape Town, South Africa:

  • Cherrywood House, Belle Constantia
  • Anker Huis, Kenilworth
  • Villa Consano, Kenilworth

For the purposes of POPIA, HHG is the “responsible party” for the processing of your personal information.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide

  • Full name, contact details (telephone number, email address, physical address)
  • Next of kin and emergency contact details
  • Medical history, psychiatric history and treatment records
  • Medical aid or health insurance details
  • Identity or passport number
  • Financial information for billing purposes
  • Any additional information submitted through enquiry forms, emails or telephone calls

2.2 Special Personal Information

Given the nature of our services, we may process special personal information as defined by POPIA, including health data, biometric information and information relating to your physical or mental health condition. We process this information only with your explicit consent or where required by law.

2.3 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address (anonymised where possible)
  • Browser type and version
  • Pages visited, time spent, and referring URL
  • Device type and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries regarding admission and treatment
  • To provide clinical treatment, care and support services
  • To process medical aid claims and billing
  • To comply with legal and regulatory obligations, including those of the Health Professions Council of South Africa (HPCSA)
  • To maintain and improve our website and services
  • To send you relevant updates or follow-up communications (only with your consent)

4. Legal Basis for Processing

We process your personal information based on one or more of the following lawful grounds as set out in POPIA:

  • Consent: You have given us explicit consent to process your information for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract (e.g. admission agreement).
  • Legal obligation: Processing is required to comply with South African law.
  • Legitimate interest: Processing is necessary for our legitimate interests, provided your rights are not overridden.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Medical professionals involved in your treatment (psychiatrists, psychologists, counsellors)
  • Medical aid schemes and insurers for claims processing
  • Regulatory bodies where required by law (e.g. HPCSA, Department of Health)
  • Third-party service providers who assist with website hosting, analytics or communications, under strict confidentiality agreements

6. International Transfers

HHG treats clients from across South Africa and internationally, including from the Netherlands and other European countries. Where personal information is transferred outside the Republic of South Africa, we ensure that adequate safeguards are in place as required by Section 72 of POPIA. This includes ensuring that the receiving country has adequate data protection legislation, or that the transfer is governed by a binding agreement that protects your rights.

7. Cookies

Our website uses cookies to improve your browsing experience. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

  • Strictly necessary cookies: Required for the website to function (e.g. session management). These cannot be disabled.
  • Analytical cookies: Help us understand how visitors use our website (e.g. Google Analytics with anonymised IP addresses).
  • Functional cookies: Remember your preferences such as language settings.

We do not use marketing or advertising cookies. You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Medical records are retained in accordance with the National Health Act 61 of 2003 and HPCSA guidelines. Website analytics data is retained in anonymised form and is not linked to identifiable individuals.

9. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw your consent at any time (where processing is based on consent)
  • Lodge a complaint with the South African Information Regulator

To exercise any of these rights, please contact us using the details below.

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or damage. These measures include secure hosting, encrypted communications (SSL/TLS) and restricted access controls.

11. Children’s Information

Our services are primarily aimed at adults. We do not knowingly collect personal information from children under the age of 18 without the consent of a competent person (parent or guardian), in accordance with Section 35 of POPIA.

12. Information Regulator (South Africa)

If you believe your personal information has been processed in violation of POPIA, you have the right to lodge a complaint with:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za

13. Contact Us

For any questions, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact:

Haliford Health Group
Email: info@ankerhuis.co.za
Phone: +27 10 101 3759
WhatsApp: +27 60 867 3947

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.